Delivery
| 2 Working Days | £3.95 | FREE |
| Next Working DayBetween 8am-6pm | £6.95 | FREE |
| Before 12pm | £9.45 | £3.50 |
| Before 10:30 am | £16.95 | £8.50 |
| Saturday & Sunday | £12.95 | £11.00 |
| Click & Collect | £4.95 | FREE |
| Same Day | £11.00 | |
For next day delivery, you can order up until 9pm online. Over the phone, you can order up until 7pm Monday-Friday, and on Saturdays between 9am-1pm. On Saturdays, all orders must be placed by 4pm for delivery on Sunday. All standard deliveries will be made between the times of 8am to 6pm, apart from Sunday deliveries which are made from 9am to 6pm.
Large Item Surcharge
Large items carry a £4.95 surcharge per order, as they require additional work to handle. We'll let you know which items this surcharge applies to before you place your order - and you'll only ever be charged once per order, no matter how many large items you buy.
Who can get Same Day Delivery?
From the 8th October 2020, orders placed before 12pm Monday-Friday which have a delivery address with a SS, CM, CO, RM, IG, E, N, EC & WC postcode, will be able to request delivery by 4pm the same day.
Delivery to Scotland, Highlands and Remote Islands
A two-day service will apply to orders placed after 6pm in Scotland which contain a product over 1 metre in length. Next day delivery is not available for Scottish Highlands and some remote island areas where an additional charge may apply. Please call for further details.
Delivery to ROI and Rest of Europe
We are currently unable to deliver to the Republic of Ireland or Rest of Europe until further notice.
For more information, view our full Delivery Terms & Conditions
DELIVERY FAQs
Choose from the following options:
If the goods you have ordered are damaged, faulty or incorrect, let us know within 7 days of receiving your order and we will arrange to have the products sent out again free of charge, or we'll give a full refund! This can be done via our contact us page found here.
If any items are missing from your order, then please get in touch with us via our contact us page found here.
If delivery is unsuccessful on the first attempt, the courier will try again the next working day. In some cases, your parcel may be delivered to a local pick-up point, where you'll have 7 days to collect it using a pick-up pass. If delivery fails twice to your address, the parcel will be returned, and you'll receive a refund.
If you wish to add delivery instructions, you can contact our Customer Service Team, where you know you're in good hands! Please ensure when contacting the team you provide your order number or invoice number with clear instructions you wish to add so these can be passed over to the courier who is delivering your parcel.
You can reach our team at 0300 303 8821 or via email at sales@ironmongerydirect.com.
Yes. You can choose to have your order delivered to an alternative address (not the billing address). Simply add a new delivery address when completing your order in the checkout and we will then email the invoice to you.
If the address is incorrect or outdated, the package is usually returned to us by the carrier. Please double check your delivery address carefully when placing an order.
If the order is being despatched to a prison, there may be delivery restrictions associated with the items or couriers. These restrictions are determined by each institution and may vary. In this case, it would be best to get in touch with us via our contact page found here.
We are also unable to deliver to PO Boxes.
CLICK & COLLECT FAQs
If you decide to cancel your order, please call and speak to one of our advisors who will be happy to help you. If your order has been despatched, unfortunately we can't stop your order, so simply return your order to us. Alternatively, if you haven’t collected your order within 7 days, then it will be returned to us by the courier and a refund will be issued.
You have up to 7 days to collect your order from your chosen location.
Your order will be returned to us and we'll refund the money to you.
You will be notified by either email or text when your delivery is ready for collection from your pick-up location.
You will need to bring photo identification, for example a passport or driving licence.
There are a couple reasons this might be. In some remote locations, it take 2 days for orders to arrive and some items cannot be delivered by a standard courier, and therefore need a specialist courier.
Our Click & Collect network includes over 10,000 DPD parcel shops across the UK. The closest pick-up points will be presented to you when you select Click & Collect at the checkout.
A small number of items are excluded from Click & Collect, due to their dimensions. You will be informed of this during the checkout process.
Unfortunately, you cannot drop off items to be returned via the pick-up locations. However we do provide a freepost return label in the order box, so if you want to return something, simply check our returns process here.